Shipping & Delivery

Shipping & Delivery

This policy outlines shipping details for our cross-border orders. By placing an order, you agree to these terms.

1. Shipping Destinations

We ship to most countries worldwide. At checkout, enter your location to confirm availability and see shipping options.

2. Shipping Costs & Times

  • Costs: Calculated at checkout based on your location, order weight, and shipping method (standard/express).
  • Times: Standard shipping takes 7–14 business days; express shipping takes 3–5 business days (excludes customs processing delays).

3. Customs & Duties

Import duties, taxes, or fees imposed by your country are your responsibility. We don’t cover these costs—check local customs rules before ordering.

4. Order Tracking

After dispatch, you’ll receive a tracking number via email to monitor your package’s status on our site or the courier’s platform.

5. Delays & Issues

  • Delays may occur due to customs processing, holidays, or logistics disruptions—we’ll notify you of major delays.
  • If your package is lost/damaged, contact us within 7 days of the expected delivery date for assistance.

 

For questions, reach our support team at [service@neiness.com].