Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our cross-border store. By shopping with us, you agree to these terms.

1. Information We Collect

  • Personal details: Name, contact info (email, phone), shipping/billing addresses, and payment data (processed securely by third-party providers; we don’t store full card details).
  • Usage data: IP address, device info, and browsing activity (via cookies) to improve your experience.

2. How We Use Your Information

  • Process orders, arrange shipping, and provide order updates.
  • Offer customer support for cross-border inquiries (e.g., customs, returns).
  • Send promotional emails (if you opt in) – you can unsubscribe anytime.

3. Sharing Your Information

We share data only with trusted partners to fulfill services:

 

  • Payment processors (to handle transactions).
  • Shipping/courier services (for delivery and customs compliance).
  • We do not sell your information to third parties.

4. Data Security

We use encryption and secure systems to protect your data. While no method is 100% secure, we take all reasonable steps to keep your information safe.

5. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at service@neiness.com.